Your Cart

Comment

All orders are processed in USD. While the content of your cart is currently displayed in CYN, you will checkout using USD at the most current exchange rate.

Out of stock

Some items are no longer available. Your cart has been updated.

Have a Coupon code?
Coupon code applied will be stored on your account
Subtotal
Discount

This discount code cannot be used in conjunction with other promotional or discounted offer.

Total
Taxes and shipping calculated at checkout

Refund and Returns Policy

Return and Refund Policy

Thank you for shopping at Trenystore. We value your satisfaction and aim to provide the best shopping experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.

The following terms apply to all purchases made from Trenystore.


Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings outlined in this policy. These definitions apply equally whether they appear in singular or plural forms.

Definitions


Order Cancellation Rights

You have the right to cancel your order within 14 days without providing any reason.

The cancellation period will expire 14 days after you receive the Goods or when a third party (not the carrier) that you have appointed takes possession of the delivered Goods.

To exercise your cancellation rights, please notify us through a clear statement using one of the following methods:

Managed By: Trenystore
Email[email protected]
Phone Number: +1 512-656-8927
Physical Address: 4519 Sundown Lane, Austin, TX 78729, United States

We will process your refund within 14 days after receiving the returned Goods. We will issue the refund using the same payment method as your original purchase, without any additional fees.


Conditions for Returns

To be eligible for a return, please ensure the following conditions are met:

Non-returnable Goods:

We reserve the right to refuse returns that do not meet the above conditions at our sole discretion.

Note: Only regular-priced Goods can be refunded. Sale items are non-refundable unless prohibited by law.


Returning Goods

You are responsible for the cost and risk of returning Goods to the following address:

4519 Sundown Lane, Austin, TX 78729, United States

We are not liable for Goods damaged or lost in return shipping. We strongly recommend using an insured and trackable mail service. Refunds will not be processed without receiving the returned Goods or proof of their receipt.


Gifts

If the Goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the return value. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods were not marked as a gift or were shipped to the gift giver, the refund will be sent to the original purchaser.


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Managed By: Trenystore
Email[email protected]
Phone Number: +1 512-656-8927
Physical Address: 4519 Sundown Lane, Austin, TX 78729, United States

 

 

View Full Details
Sign in
If you do not have an account, click Create AccountCreate Account